Returns & Exchanges
At Horlicks, we strive for complete satisfaction with every purchase; however, due to the nature of our food products, we can only accept returns on items that are damaged, defective, or incorrect. Please ensure all return requests are initiated within 7 days of delivery to qualify for a replacement or refund.
Contact Support
Email our customer care team with your order number and clear photos of the damaged or incorrect item to initiate a claim.
Verification
Our quality assurance team will review your request and images within 48 hours to verify the eligibility of the return.
Package Your Item
If approved, securely pack the item in its original, unopened packaging to ensure it is protected during the return transit.
Refund or Replacement
Once we receive the item or confirm the defect, we will issue a full refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing